Discussion of findings related to current or past service/ recall practices leading to the current situation.
The company’s response to the product failure (e.g., delayed recall, insufficient response, lack of communication).
Recommendation for leveraging Information Technology personnel and resources to improve the recall process.
Recommendations for improving operations and supply chain management independent of IT operations using a quality management system, such as Six Sigma or another system. Be sure to introduce the system to the board and explain how it might prevent future issues.
Timeline for completing the next steps toward an improved recall process.
Length:
10-15 pages (excluding the cover sheet, title page, and references) giving a complete analysis of the issue, failures, and how to incorporate quality systems to ensure recalls becoming less necessary. Ensure you cover what to do should a quality issue get into the market.
References
Include a minimum of 10 scholarly resources within the last 5 years on quality management, past recall failures and successes, recall planning. The majority should be from peer-reviewed journals.